Here after the
policy is issued.
Practical guidance when you need to make a claim, update a policy or understand the next step.
One step at a time.
Start by telling us which insurer is involved and what kind of help you need. We can help you identify the relevant process and prepare your questions.
Before sharing medical, policy or identity documents, ask for the appropriate secure channel. Do not add sensitive details to this website’s enquiry draft.
For an emergency, contact emergency services or the hospital directly. For admission authorisation, use the insurer’s official hotline or the hospital’s insurance desk. This website is not an emergency service.
Understand the situation
Clarify the type of claim or policy service and the insurer involved.
Check what is needed
Confirm the insurer’s current requirements and relevant policy terms.
Prepare and submit
Organise requested documents and use the insurer’s designated submission channel.
Follow up
Keep the reference number and review requests for further information.
A useful starting checklist.
The insurer may request some or all of these items. Confirm the requirements for your particular claim.
- Policy or certificate details
- Claim form, where required
- Itemised bills and payment receipts
- Relevant medical reports or test results
- Admission and discharge information, if applicable
- Correspondence and claim reference
Keep your details
and plans current.
Ask us about the relevant process for contact updates, payment enquiries, nomination reviews, policy changes, reinstatement or appeal enquiries.
For e-claims, use the insurer’s official portal or app. Available services and document requirements vary by insurer and policy.
We can assist with preparation and follow-up. Admission authorisation, policy changes and claim decisions remain subject to the insurer’s assessment and policy terms.
Before your next step.
Can MyWEALTH guarantee that a claim will be paid?
No. The insurer assesses claims against the policy terms and supporting information. Our role is to help you understand the process, prepare documents and follow up.
Where should I send medical or identity documents?
Ask your advisor or insurer for the appropriate secure channel. Our enquiry forms do not accept direct document uploads to protect your personal information.
What if the insurer asks for more information?
Keep the request and claim reference. We can help you understand what is requested and who may need to provide it.
Can I ask for a review after a claim?
Yes. A conversation can help you understand your existing benefits and questions about future needs. Any new or changed cover is subject to applicable insurer requirements.
Need help finding your next step?
Choose claims guidance or policy servicing in your enquiry.